Refund Policy

1. Subscription Refunds

We offer a 20-day money-back guarantee for new subscriptions. If you are not satisfied with Kayfit for any reason, you may request a full refund within 20 days of your initial purchase date. This guarantee applies to first-time subscriptions only.

2. How to Request a Refund

To request a refund, please email us at support@kayfit.ru with the following information:

• Your account email address or Telegram username
• Your order or transaction ID (available in your payment confirmation email)
• The date of purchase
• A brief reason for your refund request (optional but helpful)

Our support team will review your request and respond within 2 business days.

3. Processing Time

Once your refund is approved, it will be processed within 7 days. The refund will be returned to the original payment method used at the time of purchase. Please note that your bank or payment provider may require additional time to reflect the refund in your account.

4. Exceptions

Refunds will not be issued in the following circumstances:

• The refund request is submitted more than 20 days after the original purchase date.
• A significant portion of the subscription period has been used (more than 20 days of active use).
• The account has violated our Terms of Service.
• The subscription was purchased through a third-party platform or promotion.
• A refund was previously issued for the same account.

5. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will stop future charges, but will not automatically trigger a refund unless you are within the 20-day money-back guarantee. You will continue to have access to premium features until the end of your current billing cycle.

6. Contact

If you have any questions about this Refund Policy, please contact us at support@kayfit.ru.

Operator: I/E Igor Zuev, N3a, Zemo Plateau N33a, Varketili, Tbilisi, Georgia